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Oracle Managed DBA Services

HIPL is an application service provider par excellence in the IT industry for over a decade. We have proven our expertise in applying IT to offer the best possible solutions to real-world business problems. HIPL offers Managed DBA Services to suit your specific needs, including fixed pricing to help reduce cost and risk. Our goal is to proactively prevent Database outages, and provide input to help guide your database strategy in line with your business goals. We can tailor a proactive health checking service to ensure you are receiving regular expert database checks and reporting to prevent any system outages through database glitches.

Professional DBA services offering for Oracle includes remote administration, support, troubleshooting and consulting services for Oracle Database 8i, 9i, 10g and 11g, Real Application Clusters 9i, 10g and 11g, Application Server 9i, 10g and 11g and E-Business Suite 11i and R12.HIPL can provide advice and support in the following areas:

• Stabilization of database environments
• Upgrade Advisory Services
• Installation & Upgrade of databases
• Up to 24*7 Database Services
• Capacity planning
• Support a Range of Technologies
• Disaster recovery solutions
• Database Migrations
• Database Conversions
• Strategic Technology Planning
• Data Network Design & Engineering
• Capacity Planning
• Oracle Server Layout and Planning
• Oracle software Installation and Configurations
• Oracle database optimization, Performance and Tuning
• Backup and Recovery Strategies and Configurations
• Oracle Server security and logins management
• Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID) and Active Directory integration
• Oracle Real Applications Cluster (RAC), High Availability (HA) and Maximum Availability (MAA) Configurations
• Oracle Disaster Recovery, Standby and Data Guard Broker, Fast-Start-Failover Configurations
• Data Replication Strategies, Distributed database, Advanced Replication and Streams Replication
• Data Extraction Transformation and Loading (ETL) Strategies

Application Managed Services

HIPL partner with you to take on the challenge of running and extending your Oracle Applications optimally and smoothly. HIPL’ Application Managed Services delivers continuous business improvements throughout the entire application lifecycle. By leveraging innovative offerings, tools, methodologies and experienced Oracle talent, HIPL streamlines your application management processes for maximum efficiency and control.

With comprehensive coverage, HIPL ensures you use all your Oracle Application functionalities as required with timely bug fixes, root-cause analyses, and permanent fixes to any issues that arise. We also provide proactive application guidance, operational support, and maintenance to reduce the likelihood of issues in the first place. HIPL’s capabilities in Oracle Application functional and technical areas coupled with our award winning DBA and System Administration services will increase your flexibility to allow you to concentrate on your key strategic business initiatives. Let us take the load of the day-to-day maintenance of your Oracle ERP and have the peace of mind with your trusted partner.

HIPL Value Offering

• Blended cost structure based on Global Delivery model
• Strong E-Business Suite technical & functional expertise
• Designed to meet the challenge of balancing strategic, high-value activities vs. ongoing support & maintenance
• Measurable, performance-based Service Level benchmarks or flexible project staff augmentation
• Dedicated staff to leverage site-specific knowledge
• Complete end-to-end support, integrated with your team
• ITIL-based, best practice methodology
• Oracle E-Business Suite Installation and Upgrade services
• Oracle E-Business Suite extension and module implementation

Oracle Engineered Services

HIPL EXA expert team delivers Advance monitoring and resolution services across the entire EXA stack that help maximize uptime of mission critical environments and increase the efficiency of your IT. Oracle EXA support offers complete, enterprise-ready services to help you get the most of your Oracle Engineered system investment and consistently achieve your business objectives. In 24x7 managed supports you get unrivaled technical expertise from our world-class support organization while having a single point contact person for accountability so when you do need help, you can count on consistent, integrated support for your complete Oracle solution.

Architecture Assessment and Roadmap for EXA Adoption

• Assessment of your database architecture
• Assessment of your EXA adoption TCO and ROI
• Assessment of your migration path to EXA
• Assessment of potential areas of pitfalls and database design considerations to ensure we maximize for full potential of Oracle EXA.
• Assessment of Oracle license implications and optimization of existing license inventory
• Assessment of existing BI setup
• Identification of performance bottlenecks
• Identifying use cases for Exalytics

Deployment Planning

• Project management and risk assessment
• Review of your application architecture ◦ Review of your data architecture
• Review of application workload profile
• High availability and data loss requirements confirmation with SLA
• Disaster recovery planning

Configuration

• Oracle EXA configuration
• Partitioning configuration
• HCC compression enablement
• Smart Scan testing and optimization
• Smart Flash Cache testing and optimization
• Overall EXA Performance testing
• EXA security review and lockdown
• Oracle backup and recovery configuration for EXA
• Oracle Enterprise Manager Grid Control Monitoring configuration for EXA
• Oracle Data Guard DR replication configuration for EXA
• Expert Services
• Analyze current reporting for aggregates
• Create effective aggregates

Migration & Roll-out:

• Migration to Oracle EXA from any Oracle database version or OS
• GoldenGate Zero Downtime migrations from any Oracle database
• Production roll-out support
• 24x7 EXA Database Machine support services including proactive preventative maintenance
• EXA monitoring and optimization

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