Remote DBA Support | Remote IT Support | Remote Support Services | Remote DBA Services | Oracle Consulting and Support

Remote Services

HIPL is an application service provider par excellence in the IT industry for over a decade. We have proven our expertise in applying IT to offer the best possible solutions to real-world business problems. HIPL offers Remote DBA Services to suit your specific needs, including fixed pricing to help reduce cost and risk. Use our services, and gain access to a dedicated team of seasoned Oracle Database and Microsoft SQL Server Administrators, who work as an extension of your own team. Our Remote DBA Service offers various levels of System Monitoring and Administration which includes:

Monitoring 24 * 7, 365
Database and O/S Monitoring
Emergency Response to all Alerts
Case/Issue Tracking Management Portal
Backup Planning and Backup Requirements
MTTR − Mean Time to Recovery Planning
Retention Policy Planning
Stats Analysis

Oracle Remote DBA Services

Professional DBA services offering for Oracle includes remote administration, support, troubleshooting and consulting services for Oracle Database 8i, 9i, 10g and 11g, Real Application Clusters 9i, 10g and 11g, Application Server 9i, 10g and 11g and E-Business Suite 11i and R12.

Strategic Technology Planning
Assessment of current Network Architecture and Infrastructure
Business Requirements Development and Analysis
Data Network Design & Engineering
Capacity Planning
Storage allocation, provisioning and Database Sizing
Oracle Server Layout and Planning
Oracle software Installation and Configurations
Oracle database design / Data modeling
Oracle database optimization, Performance and Tuning
Backup and Recovery Strategies and Configurations
Oracle Server security and logins management
Light weight Directory Access Protocol (LDAP), Oracle Internet Directory (OID) and Active Directory integration
Oracle Real Applications Cluster (RAC), High Availability (HA) and Maximum Availability (MAA) Configurations
Oracle Disaster Recovery, Standby and Data Guard Broker, Fast-Start-Failover Configurations
Testing and deployment of Patches
Data Replication Strategies, Distributed database, Advanced Replication and Streams Replication
Data Extraction Transformation and Loading (ETL) Strategies
Analytical Processing (OLAP, ROLAP, MOLAP)
Data Mart Development
Meta Data Management
Oracle Server Scale-up
Oracle Database Upgrade to higher version
Oracle Database Migration to other Databases
Legacy/Other Database Migration to Oracle Database
Oracle Data Compression
PL/SQL code review
Oracle E-Business Suite Installation and Upgrade
Oracle E-Business Suite Cloning and Patching
Profile Options
Applications DBA activities with AD Utilities and OAM
Concurrent Processing Configuration and Monitoring
Notification Mailers Configuration and Monitoring
Design, development, deployment and management of Workflow
Printer Configurations and troubleshooting
Integration and Implementation of Payment Gateways
SSL Configuration
DMZ's Configuration
Remote Core and Apps DBA support

HRSS Service Plan and Offerings
The features of our HRSS offering can be customized to suit your needs.

HIPL monitors your database and points out weaknesses and potential trouble. Daily check-in by an experienced DBA and recommendations for database care are given.

Initial Onsite Client Meeting and Database Health Check
Installation of the HRSS Monitoring Tools
Online Monitoring (M-F 8:00am −6:00pm)
Email report daily with recommendations
Customized services for your special projects
Dedicated DBAs familiar with your system

HIPL database experts work as backup and overflow support for your DBA team. HRSS DBA team is responsible for partial control of DBA functions of the client's Oracle environment.

Includes services listed in the Bronze package, PLUS:

Online Monitoring (24 x 7 X 365)
Reactive DBA Services (24 x 7 X 365)
Access to the HRSS Request Manager a Client Specific Account Portal
Email Report Sent Daily With Environmental Updates and Recommendations
Service Level Agreements *Toll Free Hotline to Report or Discuss open issues

HIPL database experts work as backup and overflow support for your DBA team. is responsible for partial control of DBA functions, taking a leadership role in the client's organization.

Includes services listed in the Silver package, PLUS:

Proactive and Reactive DBA Services (24 x 7 X 365). We look for trouble.
Online portal access to a health check repository including access to all reported trouble tickets, status of actions, and daily statistics "(historical of the client's Oracle environment.)"
Proactive Tuning Actions to the client databases keeping them in prime running condition including patch upgrades, space utilization, memory utilization, and other items to keep the database healthy.

HIPL database experts work as a backup and overflow support to your DBA team. HRSS DBA team is responsible for partial control of DBA functions, taking a leadership role and giving staff augmentation to the client's organization.

Includes services listed in the Gold package, PLUS:

Up to 10 hours per month of remote non-maintenance activities to include application installation, production installation, knowledge transfer, solutions architecture, Q&A or other DBA duties.

Online Support Portal

HIPL database experts work as backup and overflow support for your DBA team. HRSS DBA team is responsible for partial control of DBA functions, taking a leadership role and giving staff augmentation to the client's organization.

Web Request: Lets users create a request, report an incident and review the status of submitted requests using the user portal or over the telephone.
Knowledge Base Access: Lets users search for solutions within a knowledge base anytime, anywhere.